Support
Last updated: 22 July 2026
Got a question, an idea, or found a bug? Write to us. We usually reply within 1–2 business days.
Getting in touch
Email: support@dayveo.com
Service owner: Oleksandr Oleksandrovych Abramenko, sole proprietor, Ukraine.
Frequently asked questions
How do I start using Dayveo?
Sign up or sign in at app.dayveo.com or in the mobile app. Once you are in, your data syncs through the same account.
How do I cancel a web subscription?
In Dayveo open “Settings → Subscription” and turn off auto-renewal. Access to Pro or Pro+AI stays until the period you have already paid for ends. If the button is unavailable, write to support.
How do I manage an Apple subscription?
On your iPhone open “Settings → [your name] → Subscriptions → Dayveo”. You can change or cancel the subscription there. In the version of Dayveo that supports Apple purchases, a subscription you already bought can be brought back with “Restore purchases”.
How do I request a refund?
For a web payment, write to support@dayveo.com and include your account email and the payment date. For a purchase made through Apple, the request goes to Apple directly at reportaproblem.apple.com. Never send your full card number or CVV.
How do I delete my account and data?
In Dayveo open “Settings → Profile → Delete account” and confirm. Active data and the files attached to it are deleted in line with the Privacy policy. Deleting your account does not cancel an Apple subscription — that has to be cancelled separately in your Apple ID settings.
How do I export my data?
Use the export function in Dayveo settings. If you need help or an extra copy of your data, write to support.
I forgot my password
On the sign-in screen tap “Forgot your password?” and follow the instructions in the email. If you sign in with Google or Apple, use that same method.
What should I include in a bug report?
Tell us your device model, system version, which part of Dayveo you were in, what you did step by step, and attach a screenshot without private data. Never send passwords, tokens, a full card number or CVV.